Privacy Policy

1. Who We Are

Stanbay ("we", "us", or "our") operates the online store at stanbay-rww.madethis.app. We sell authentic, officially licensed K-pop merchandise and fulfill orders through our certified supplier partner. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

2. Information We Collect

We collect the following information when you place an order or interact with our store:

• Contact information — name, email address, phone number
• Shipping information — delivery address, country, postal code
• Order information — items purchased, order amounts, transaction IDs
• Communication data — messages sent through our contact form or email
• Newsletter subscription — email address if you subscribe to our mailing list
• Usage data — pages visited, time spent, device and browser type (via analytics tools)

We do not store payment card details — all payments are processed securely through the MadeThis platform.

3. How We Use Your Information

• To process and fulfill your orders
• To share necessary fulfillment details (name, address) with our supplier partner to ship your merchandise
• To send order confirmation and tracking updates by email
• To respond to your customer support inquiries
• To send our newsletter if you have opted in (you can unsubscribe at any time)
• To improve our storefront using aggregated, anonymized analytics data

4. Third-Party Sharing

We are a dropship store. This means we share your shipping information (name and delivery address) with our official K-pop supplier partner to fulfill your order. We do not sell your personal data to third parties for marketing purposes.

We use the following third-party services that may process data on our behalf: the MadeThis platform (checkout and payment processing), PostHog (anonymized usage analytics), and Vercel (hosting). Each operates under their own privacy policies.

5. Data Retention

We retain your order data for as long as required by applicable law and for legitimate business purposes (typically up to 7 years for financial records). Newsletter subscription data is held until you unsubscribe. You may request deletion of your personal data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing emails at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, email us at team@stanbay-rww.madethis.app.

7. Cookies & Tracking

Our store uses cookies and similar technologies for essential site functionality (such as your shopping cart) and anonymized analytics. We do not use advertising trackers or third-party ad networks.

8. Children's Privacy

Stanbay is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Continued use of our store after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy? Contact us at team@stanbay-rww.madethis.app or use our contact form.